Online Webinar – 0.2 CEUs

Thursday, August 29, 2024
10:00am – 12:00pm
ICC PP Course No. 37546 - 0.2 CEUs

$80.00 - Members
​$100.00 - NonMembers

In life, we are often confronted with uncomfortable situations, many of which become arguments that are impossible to resolve because, in an argument, nobody wins. Truly effective communication goes well beyond the spoken and written word and leads to a better work environment for all. This webinar teaches: how to recognize when a conversation may become an argument, the importance of documentation, how to encourage voluntary compliance, and how to overcome your own communication limitations. Attendees gain an understanding of how various life experiences influence the communication process and strategies that can be used at the counter, in the field, and even at home.

Registration Coming Soon