Diffusing Difficult Situations: Strategies for Resolving Conflict and Enhancing Relationships
Registration Deadline: Wednesday, August 28, 2024
Online Webinar – 0.2 CEUs
Thursday, August 29, 2024
10:00am – 12:00pm
ICC PP Course No. 37546 - 0.2 CEUs
$80.00 - Members
$100.00 - NonMembers
Description: This webinar is designed to equip attendees with essential tools and strategies for managing interactions with dissatisfied customers while also addressing their own communication challenges. Attendees learn the importance of empathy, active listening, effective communication, and conflict resolution styles in the communication process and how each can be useful not only at the counter but also in fieldwork or personal situations. Attendees gain valuable insights to turn challenging situations into positive outcomes through practical applications to real-life counter experiences.